In case you chose the wrong shoe size we will be glad to exchange your shoes.

How to proceed with the exchange or returns of goods?

When you return/ exchange the goods within 30 days:

1) If the size you’re looking for is available, just place a new order on it and enter the number of your original order in the note section - remember, if there is no note, the system does not know that it is a replacement. 

2) Select to pay with a credit card (bank transfer/ cash on delivery if available) but close the window when asked to insert your card information. Let me know when you’ve done that so I can pair your new and old orders.

3) Put the unworn goods in the original box together with a copy of invoice or a filled out return form

4) Pack the box so that no damage will be done during the transport. For this purpose, it is best to use overwrap, paper, plastic bag or a bigger box (please do not put any tape directly on the shoe box as it would derogate its value).

5) Please note that raffle orders can be canceled and refunded but you may be excluded from all future raffles.

6) Send the wrapped goods to our address:

For US orders:

Footshop 4803

Shopex Limited, LLC

2220 E. Bijou St., Ste 158

Colorado Springs, CO 80909

USA, Delivery Ph. 719-200-6361


For EU orders:

Footshop Sklad

U tabulky 3020, hala X

193 00 Prague 20

Czech Republic, Delivery Ph. +420 773 338 393


Please note that postage for the package is at your own expense.

After receiving the package, we will control the goods and refund your money back within 14 business days either on your bank- or PayPal account or we'll ship out the new order.

We will inform you via e-mail about dispatching your package.

Conditions for a return or an exchange of goods

1) Goods have to be returned within 30 days from delivery.
2) Returned goods were not worn and they can be sold again.
3) Goods have to be packed in the original box without any damage (e.g. by tape) and shipped double-boxed.
4) Returned goods cannot be damaged in any way.
5) Products can only be exchanged ONCE.

The return shipping costs are at your own expense.

We recommend that you ensure the package for the amount of goods price. This is in case the package is lost or damaged upon its return to us (ask your delivery company about this service). If the package is lost or damaged upon its return, you will not be able to receive your refund.

How to proceed with returning faulty goods?

First of all, it is necessary to read our return policy where you can find all the rights and duties of buyer as well as vendor.

Return policy

1. The goods should be returned without delay, right after the fault has been discovered. Continuous wear of your shoes may increase any existing damage to them, which may be a reason for us to refuse your claim.

2. The warranty period for all goods is 24 months starting from the date of delivery.

3. The warranty period should not be mistaken for the durability of any goods. Durability refers to the goods' ability to endure wear, tear and decay when used appropriately and taken care of, considering their purpose, properties and differences in frequencies of wearing.

4. In case the buyer receives goods that do not correspond to the description on the website or have any faults, he/she must inform the vendor about the issue without delay (up to 5 days after receiving the goods) via e-mail or phone.

5. If the buyer receives damaged or faulty goods, he/she has the right to file a claim towards the vendor.

6. Under fault is understood as a change in the properties of goods that was caused by the use of unsuitable or low-quality material, breach of the production process or unsuitable construction solution.

7. A change in the properties of goods during the warranty period is not considered as a fault if the change is the result of inadequate wearing, lack of or insufficient care, natural changes of material, damage caused by the buyer or third party and/or any other incorrect interference.

8. The claim is considered properly filed if the returned goods are complete and no breach of hygiene was caused. The buyer is obliged to return the goods clean and without any hygienic deficiencies. The company Footshop s.r.o. operating the e-shop has the right to refuse your claim if the returned goods do not fulfill the principles of general hygiene (based on Regulation 91/1984 of the Czech national collection of laws).

9. Your claim, including the elimination of the fault, will be processed within 30 days after it has been properly filed. An authorized employee can arrange a longer period with the buyer in justified cases.

10. The buyer has to send the claim form together with the goods and a copy of the invoice to the following address: Footshop Sklad, U tabulky, hala X, 193 00 Praha 20, Czech Republic.

When you return the goods after 30 days

1) Clean the goods you want to return (see point 8 in return policy).
2) Wrap the clean goods in a way that no further damage can occur during the transport. In this case a box is the best solution (although it does not have to be the original box). Enclose a copy of the invoice and a claim form (US claim form can be downloaded HERE/ UK claim form can be downloaded HERE).
3) Send the goods to the following address: Footshop Sklad, U tabulky 3020, hala X, 193 00 Praha 20, Czech Republic. We do not accept “cash on delivery” returns!

The return shipping costs are at your own expense.

As soon as we have received the returned goods, we will inform you about it via e-mail. This date also marks the start of the 30-day period within which your claim will be processed. You will be informed about all the important aspects concerning your claim via e-mail or phone.